Refund Policy

The short version. Ask within 14 days of a payment and we refund it in full, for any reason. Before that, the free plan needs no card and does not expire, so you can find out whether Crochet 3D is for you without paying anything at all.

This applies to every plan bought on crochet3d.com. A plan bought in the iPhone or iPad app is sold by Apple, so its refund is Apple’s — see section 2.

1. The 14-day refund

You have 14 days from any payment to ask for it back — the first payment that starts a subscription, or any renewal after it. We refund the full amount. You do not have to explain why, and nothing you did with Crochet 3D in those 14 days changes the answer.

2. A plan bought in the iPhone or iPad app

Apple sells the subscriptions in the app, takes the payment and is the only one who can give it back — we cannot refund an App Store purchase ourselves. To ask for one, go to reportaproblem.apple.com, sign in with your Apple Account and choose the purchase; Apple decides under its own policies, and the money comes back the way you paid Apple. If you are not sure how, write to us and we will walk you through it.

You cancel an App Store subscription in your device’s Settings → your name → Subscriptions. As with a plan bought on the website, it keeps working until the end of the period you have paid for, and your account then continues on the free plan with your patterns intact.

3. Before you pay: the free plan, and the free trial

Every account starts on the free plan. It needs no card, it does not run out, and it stays yours for as long as you want it. It is there so that nobody has to buy blind. If the product is not what you hoped, simply stay on it and nothing is ever charged.

Where we offer a free trial of a paid plan, that is the second way to try before paying: the whole plan for the trial's length, with a card on file and nothing charged until it ends. The date and amount of the first charge are shown before you start and on your plan page throughout, and we email you before the trial ends. Cancel from your plan page at any point during the trial and nothing is charged at all — you keep the plan until the trial's last day either way. Once the trial has converted, the first charge is a payment like any other and the 14-day refund above applies to it.

4. How to ask

Email hello@crochet3d.com from the address on the account and tell us which payment you mean — the date and amount are enough, or the order reference from your receipt. If your receipt came from the provider that took the payment, you can also ask them directly using the contact details on it.

5. How the money comes back

Refunds go back to the card or account that paid, in the currency charged, through the provider that took the payment. Your bank may take a few days to show it, and if the exchange rate moved in between, the amount in your own currency can differ slightly — that difference is the bank’s, not ours to make up.

6. Cancelling

You can cancel at any time from your plan page, in as few steps as it took to subscribe. No email, no phone call, no “retention offer” you have to argue past. Cancelling means:

• you are not charged again;
• your plan keeps working until the end of the period you already paid for;
• after that your account stays, on the free features, with your patterns intact.

A free trial works the same way: cancel it and you keep the plan until the trial's last day, and nothing is charged at all. The one difference is that a cancelled trial cannot be switched back on — to continue afterwards you subscribe afresh.

Cancelling and refunding are two different things: cancelling stops the next payment. If you also want the last one back, ask for a refund — within 14 days of it, as above.

7. Your rights under consumer law

Nothing on this page limits the rights the mandatory consumer law where you live gives you. If those give you more than this page does, they win — say so when you write and we will apply them.

8. Contact

hello@crochet3d.com, or by post to Individual Entrepreneur George Papashvili, Angisa II Lane, N 8, Building B, Flat 1002a, Batumi, Georgia.

See also our Terms of Service and Privacy Policy.